This privacy statement explains the personal data we process.
Aurora collects data from you, through our interactions with you and through our products. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with our products. The data we collect depends on the context of your interactions with Aurora and the choices you make, including your privacy settings and the products and features you use.
You have choices when it comes to the technology you use and the data you share. When we ask you to provide personal data, you can decline. Many of our products require some personal data to provide you with a service. If you choose not to provide data -required to provide you with a product or feature, you cannot use that product or feature. Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing product you are using, we may have to suspend or cancel it. We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data, features like personalization that use such data will not work for you.
Use of Personal Data
Aurora uses the data we collect to provide you with rich, interactive experiences. We use data to:
We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.
In carrying out these purposes, we combine data we collect from different contexts (for example, from your use of two Aurora products) or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.
Our processing of personal data for these purposes includes both automated and manual (human) methods of processing. Our automated methods often are related to and supported by our manual methods. For example, our automated methods include artificial intelligence (AI), which we think of as a set of technologies that enable computers to perceive, learn, reason, and assist in decision-making to solve problems in ways that are like what people do. To build, train, and improve the accuracy of our automated methods of processing (including AI), we manually review some of the predictions and inferences produced by the automated methods against the underlying data from which the predictions and inferences were made. For example, we manually review short snippets of voice data that we have taken steps to de-identify to improve our speech recognition technologies. This manual review may be conducted by Aurora employees or vendors who are working on Aurora’s behalf.
Sharing Personal Data
We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized. We also share data with Aurora-controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights and property of Aurora and its customers.
Access And Control of Your Personal Data
You can also make choices about the collection and use of your data by Aurora. You can control your personal data that Aurora has obtained, and exercise your data protection rights, by contacting Aurora or using various tools we provide. In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law. How you can access or control your personal data will also depend on which products you use. For example, you can:
Not all personal data processed by Aurora can be accessed or controlled by the tools above. If you want to access or control personal data processed by Aurora that is not available by the tools or directly through the Aurora products you use, you can always contact Aurora at our website and use the Contact form.
Cookies & More
We may also use “web beacons” to help deliver cookies and gather usage and performance data. Our websites may include web beacons, cookies, or similar technologies from third-party service providers.
Other important privacy information
Below you will find additional privacy information, such as how we secure your data, where we process your data, and how long we retain your data.
In the event of a conflict between this Aurora privacy statement and the terms of any agreement(s) between a customer and Aurora for Enterprise and Developer Products, the terms of those agreement(s) will control.
If any of the terms below are not defined in this Privacy Statement or a written agreement with Aurora they have the definitions below.
General. When a customer tries, purchases, uses, or subscribes to an Aurora product, or obtains support for or professional services with such products, Aurora receives data from you and collects and generates data to provide the service (including improving, securing, and updating the service), conduct our business operations, and communicate with the customer. For example:
The Aurora products enable you to purchase, subscribe to, or use other products and online services from Aurora or third parties with different privacy practices, and those other products and online services are governed by their respective privacy statements and policies.